48 contiguous United States · Not available for Alaska, Hawaii, PO boxes, APO/FPO addresses, or U.S. territories.
Domestic Shipping
Shipped via USPS, UPS, or FedEx. Delivery in 2–7 business days after shipment. Tracking email sent once your order ships.
International Shipping
We ship to most countries worldwide via Yanwen ePacket or other international carriers. Rates and delivery times vary by destination and are calculated at checkout.
Large orders, new product launches, or restocking periods may extend shipping times — estimated dates will be noted on the product page.
Customs Duties and Taxes
International packages may be subject to customs duties and taxes on arrival, depending on your country's policies. These charges are the recipient's responsibility. If you refuse to pay them and the package is returned, VOTAGOO will not issue a refund.
Changes & Cancellations
| Before shipment | After shipment | |
|---|---|---|
| Cancel order | Email support@votagoo.com. Free, but a 5% processing fee is deducted by the payment processor (not kept by VOTAGOO). Confirmed by email from our team. | 5% processing fee + $20 shipping fee + $20 recall fee. |
| Change address | Free if placed the same day and requested before business hours end. | $30 rerouting fee; package ETA must be over 2 days. |
| Change model | Free if placed the same day and requested before business hours end. | $30 shipping fee + $30 recall fee. |
Please note: orders are processed and shipped the next business day after purchase and cannot be changed after that.