FAQ

GENERAL

Yes, we support wholesale and customization, we have 16 years of experience in the field of tactical gear, we have 105 production lines, we have a variety of machines and raw materials for different customization requirements! For custom or wholesale needs,

please consult this email: [email protected]

Once you create an account, you are able to view the status of any order at any time. Creating a profile will also speed up the checkout process for future orders, because we will have your shipping details and preferences saved.

The promotional code must be entered in the promotional code field at checkout.

We always do our best to respond quickly, but please allow up to 48 business hours for a response.

order

Add desired items to your shopping cart. When you are finished shopping, click “Checkout.” To create an account for easier tracking of your order, and to have information stored in our system for future orders, please sign up using your e-mail address. Billing and shipping information must be filled out. Payment information is entered at the bottom of the screen.

We currently only support PayPal payments, credit card payments will also be available in the near future

Unfortunately, please note that we are only able to make changes to your order ifit has not been fufilled yet .lf you want to changeanything in your order, please contact us via email [email protected] within 24 hours after placing your order.If the order has beenshipped, we can no longer make modifications to your order.

shipping

Under normal circumstances, we will send the order within 24 hours after receiving the order, and the tracking number will be generated within 48 hours. If we do not process your order in time, we will inform you by email the reason for the delayed delivery. And will send a small gift as compensation! Small gifts are generally, armbands, tactical gloves, belts, etc.

Orders shipped via USPS or using FedEx ground will arrive within 7-15 business days (not including Saturday and Sunday, following credit card authorization. Express orders placed after 10:00 AM PST will not be processed until the following business day. Please note: FedEx does not deliver on Saturdays and Sundays. USPS does not deliver on Sundays.

We cooperate with many logistics, such as , Federal Logistics, DHL, UPS, EMS, China Post, US Post, etc.

Yes we do ,Although our main target market is in the United States, our store is shipped to the world. We have warehouses in Frankfurt, Germany, Belgium, and Poland, which are convenient for fast delivery.

lf you created an online account when you placed your order,you can log in with your e-mail address and password to viewyour order status. If no account was created upon order, You can check your email, which will tell you your tracking number

You will receive a notification with the estimated shipping date for backordered items. If you do not have a record of this information, you can send an email directly to our customer service department:
[email protected]